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Recent News

Training afternoons

In order to improve the service we provide for you - our patients - we will be closed on the afternoon of 22nd November for training.

 

There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 0300 5555 252.

 

We have taken extra steps to make sure we can see as many patients as possible during the morning on the 22nd November and we will be open again at 3pm on 22nd November.

 

We apologise for any inconvenience caused but hope that you can understand the importance of this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.

 

Please remember A&E is only for patients requiring accident and emergency care, for serious and life threatening conditions. Please use the number above if you have concerns about your health on this afternoon and only use A&E in an emergency.

Flu vaccinations

Please come and get your flu vaccine if you are eligible (see note below) - On the following dates -
Wednesday - 18th October 12.00pm - 12.30pm - walk in clinic
Thursday 19th October - 4.00pm - 5.30pm - bookable appointments
Saturday October 21st 2017 between 8.30am and 11.00am - walk in clinic
Monday October 23rd 2017 - between 2.00pm and 4.00pm - bookable appointments.
If you fall into any of the following categories then please come along:-

  •  adults aged 65 or older
  •  people with a serious medical condition
  •  carers
  •  people living in a residential or nursing home
  •  pregnant women

 
 
 
                                  “Catch the flu before the flu catches you”
 
 
 
Flu is an Infectious and common viral illness spread by coughs and sneezes. It's not the same as the common cold. Flu is caused by a different group of viruses.  Symptoms tend to be more severe and last for longer. You can catch flu - short for influenza - all year
 
round, but it is especially common in winter, which is why it is also known as 'seasonal flu'. Flu causes a sudden high temperature, headache and general aches and pains, tiredness and sore throat. You can also lose your appetite, feel nauseous and have a cough.
 
Flu symptoms can make you feel so exhausted and unwell that you have to stay in bed and rest until you feel better. Despite popular belief, the flu vaccine cannot give you flu as it doesn't contain the active virus needed to do this.
 
 
 
You can stop yourself catching flu in the first place or spreading it to others by being careful with your hygiene. Always wash your hands regularly with soap and water and:
 

  • regularly clean surfaces such as your keyboard, telephone and door handles to get rid of germs
  • use tissues to cover your mouth and nose when you cough or sneeze
  • put used tissues in a bin as soon as possible

 

Staff Training

 
In order to improve the service we provide for you - our patients - we will be closed between 12.30pm and 12.30pm on 17th October for staff training. 
 
For urgent medical enquiries please call 07470 910524.
 
The surgery will re-open again at 2.30pm.  We apologise for any inconvenience caused but hope that you can understand the importance of this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.
 
 
 
 
 
 
 
 
 
 
 
 
 
 

STAFF TRAINING DATES 2017

Grove House Surgery will be closed in the afternoon on the following dates - there will be a service available during that time - please listen to our answerphone message on those days.
10th October
17th October
22nd November
29th November
We are sorry for any inconvenience caused.
 
 

 
 
 

Patient Group

Please see flyers in the surgery for the Strawberry Tea on Saturday 17th June 2017 at 3pm in the Willowhale Community Centre - all welcome!
There will be a Patient Group - Community week running from 19th June for 5 days at Grove House Surgery.  There will be information about the patient group and other organisations will also be attending to show the valuable work that happens across our health community please come along!

Training on 23rd May 2017

In order to improve the service we provide for you - our patients - we will be closed on the afternoon of 23rd May 2017 for training.
 
 There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 111.
 
 We have taken extra steps to make sure we can see as many patients as possible during the morning on the 23rd May, and we will be open again first thing on Wednesday 24th May 2017.
 
 We apologise for any inconvenience caused but hope that you can understand this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.

Christmas Raffle

Grove House Surgery and the Patients Group would like to say a very big thank you to everyone who kindly donated prizes for the 2016 Christmas Raffle.
The raffle was a massive success exceeding everyone's expectations and raising nearly £1000 in the process.
Thank you again to everyone who contributed and bought tickets! 

Christmas raffle

Grove House Christmas Raffle
We are now selling tickets for the Grove House Patient Group Christmas Raffle.
There are lots of lovely prizes to be won.
Strip of tickets = £1
Please come in to the surgery and ask reception for tickets.

Staff Training 17th November 2016

In order to improve the service we provide for you - our patients - we will be closed on the afternoon of 17th November for training.

 

There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 111.

 

We have taken extra steps to make sure we can see as many patients as possible during the morning on the 17th November, and we will be open again first thing on 17th November.

 

We apologise for any inconvenience caused but hope that you can understand this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.

Clinical Commissioning Group

https://www.coastalwestsussexccg.nhs.uk/agm
 
If you would like information about the yearly AGM at the CCG and the latest accounts and reports please click on the link for the CCG.

Patient Questionnaire 2016

Grove House Surgery is pleased to launch the 2016 Patient Questionnaire.
Please click on the link to complete the survey electronically or alternatively pop in to the surgery and fill a paper version. 
We hope as many patients return our survey as it will mean we will be able to find out how well we are doing and show us any areas where we could improved. 
YOUR VIEWS ARE EXTREMELY IMPORTANT TO US.
Responses should be submitted by Monday 10th October 2016.
To thank you for taking part we are giving everyone who completes this questionnaire a chance to win a £50 Marks and Spencer voucher.

https://www.surveymonkey.co.uk/r/SBHXVQZ

ALL RESULTS WILL BE PUBLISHED BY THE END OF 2016

Grove House Patient Group and the CCG

 
NHS COASTAL WEST SUSSEX CLINICAL COMMISSIONING GROUP (CCG)
From April 2016 Grove House Surgery has been part of a new contract with the CCG which includes requirements for Surgeries to have an active Patient Participation Group such as GHPG. The aim is to encourage patient participation and feedback from registered patients on services provided by the Surgery and to agree and implement improvements. GHPG provide a number of services in addition to those outlined above and have already advised you of our plans for 2016. We will be keeping you advised of event details as they approach and very soon we will be assisting the Surgery in carrying out a survey of Grove House patients on their views on the services provided by Grove House.  We are anxious to get as many patients as possible to respond in order that we might see ongoing improvements - so would you personally please make every effort to complete it when it is issued . In the meantime for those of you who are interested in the services at a wider level within the NHS here are two attachments from CCG which may be of interest to you:
  1. The Feedback on last year's survey and an invitation from the CCG for feedback on services at a West Sussex wide level with the opportunity to win a free ipad
2. NHS England - an opportunity for you to feedback to at an even wider level. Finally please remember our next two events are:
Thursday September 8th - Health Talk: "Living well with Dementia"
Saturday October 15th - Fund Raiser:  Quiz Night & Fish & Chips

New Grove House Doctors

The surgery welcomed back Dr Macauley from maternity leave in July and she is currently working on Monday, Tuesdays and Wednesdays.  We would like to congratulate her again as she will be taking maternity leave again from December 2016.  There will be no disruption to her patient list as we have managed to secure two locum doctors to cover her maternity leave.
Dr Tripisciano joined the practice on 15th August as a new salaried GP and she will be working Monday, Tuesday, Wednesday and Friday.
 
Dr Miu also joined the practice as a salaried GP on 16th August and will be working Tuesday am, Wednesday, Thursday and Friday.

Flu vaccines 2016

This year we will be running several flu clinics for all patients eligible for flu vaccinations.
The clinicis will be held on the following dates -
20th September 2016 at 2.00pm
23rd September 2016 at 2.00pm
30th September 2016 at 2.00pm
Our receptionists are now currently taking bookings!
 
 

Training afternoon 28th September 2016

In order to improve the service we provide for you - our patients - we will be closed on the afternoon of 28th September 2016 for training.
 
There is still an urgent service available should you need to access healthcare during the afternoon and if you do need NHS help during this time please call 111.
 
We have taken extra steps to make sure we can see as many patients as possible during the morning on the 28th September and we will be open again first thing on 29th September.
 
We apologise for any inconvenience caused but hope that you can understand this activity, which will ensure we are able to provide you with the most up-to-date and best possible health services.
 

Accessible Information Standard

All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. Organisations must follow the standard in full by 31 July 2016.
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
The standard tells organisations how to make information accessible to patients, service users and their carers and parents. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read and via email
The Accessible Information Standard also tells organisations how to support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate.  As part of the standard organisations that provide NHS or social care must do five things. They must:

  • Ask people if they have any information or communication needs, and find out how to meet their needs
  • Record those needs in a set way
  • Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met
  • Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  • Act to make sure that people get information in an accessible way and communication support if they need it.

More information on the Accessible Information Standard can be found on the NHS England website.
 
Please see the patient information leaflet on the link below.
 
https://www.england.nhs.uk/wp-content/uploads/2015/07/access-info-upd-er...
 
 

New sinks!

The surgery has been updating the sinks in all the clinic rooms so you may notice that the rooms are looking slightly different.  If you are visiting the surgery in April we apologise if you hear banging, drilling and sawing we are trying to keep the noise levels to a minimum. 
The sinks will be a great improvement for the surgery and will comply with infection control regulations.

ON LINE SERVICES

From the 1st April 2016 you will be able to book on line appointments, order repeat prescriptions and have access to your detailed coded records. 
The surgery does have a procedure in place to follow and there may be times when access to records is declined. 
Please ask the receptionists for a form or see the attched information leaflet at the bottom of the on line services page for more information.

EMAIL ADDRESSES

Recently a text message went out to all patients who we hold a mobile telephone number for asking if you would like to share your email address with the Grove House Patient Group.  The Grove House Patient Group (GHPG) has had an enormous response - thank you for replying.  The GHPG would like to keep you up to date with all it's news on how it has made a difference to the Surgery and keep you informed of up coming events. 
If you would like the GHPG to have your email please email Marjorie on jj.flynn@nhs.net or pop it in to the surgery. 
Thank you.

Prescription requests

Grove House Surgery went live with the new electronic prescription service - please see our on line services section on the website for more information. 
Please make sure you don't run out of your repeat precriptions.
Please check that you have enough medication before the next bank holiday and make sure you have enough of your repeat prescriptions to last over the bank holiday weekend http://cialisviagras.c....
Latest figures continue to show that one in four calls to the urgent GP out of hours service on a Saturday is due to people running out of routine medication, and this Easter the local NHS wants to make sure that service is available for those that urgently need it.
Due to the bank holiday weekend there will be a four day period when Grove House Surgery will be closed please make sure you have enough medication to last over this time.
Many thanks for planning ahead to help the surgery.
 

Grove House Patient Group - Need your help!

Do you have a few hours to spare? The Grove House Patient Group is currently seeking a volunteer to become the lead for advertising and marketing.  The role would involve the promotion of all Grove House Patient Group events using local media, distribution of information via leaflets and posters and via different forms of electronic communication.  For more information please call Clive Bennett on 07951 985432.
The Grove House Patient Group has several volunteers who provide transport for patients to and from their appointments.  If you have a spare hour or so each week the group would love to hear from you.  There are still not enough driver volunteers especially during busy holiday times.  If you would like to know more about becoming one of the group's volunteer drivers call Bernard Taylor on 01243 262414.

Our Doctors

We have good news!  The surgery has now recruited two Salaried GPs to start with the surgery in August 2016.
Dr Macauley will also be returning from maternity leave in July and we look forward to welcoming her back.
 

Grove House Telephone Systems

The Partners and Practice Manager have listened to our patients and their concerns.  Many patients have found it difficult to get through on the telephones and often find that the phone continually rings with no way of knowing if it will be answered.
With the help and input from the Grove House Patient Group we have been able to upgrade our telephone systems.
From the 11th August 2015 when you call Grove House Surgery and want an appointment you will be placed in a queue.  You will receive an automated message telling you what number in the queue you have been placed.  This means you will be able to make an informed decision whether to continue to hold or call back at a less busy period. 
Please note that our telephones are busy all day, although between 8.30am and 10.30am they are at their busiest. 
We hope that the new telephone system will mean less patients queuing outside in the rain to book an appointment.

Grove House Patient Group Summer Fayre

The Grove House Patient Group Summer Fayre was held on Saturday 6th June 2015.
The Group raised a total of £480.
Thank you to everyone who was involved in making the event successful.
The Christmas Fayre will be held on 21st November - please look out for flyers and posters nearer the time.

Your usual (named) GP and mobile telephones

On the week beginning 25th May 2015 the surgery sent out text messages to our patients who have registered their mobile phone numbers with us.  The message was to inform our patients who their named (usual) GP is at Grove House Surgery.  Your named GP may not be the GP that you usually have consultations with, there is no need to contact the surgery to inform us that this is the case.  You will still be able to book appointments with your preferred choice of GP (when available).
If you did not receive a text message this could be that we do not have your mobile telephone number with your registration details on our system. When you next visit us, please complete a form with your mobile phone number which will give us consent to contact you via mobile phone.  

Practice Manager

After a period of 10 years, Clare Few will be retiring from her role as Practice Manager of Grove House Surgery on 31 March 2015.  Clare will be greatly missed by all her friends and colleagues. The partners are pleased to announce that they have appointed Miss Jemma Brunton to take on the role of Practice Manager effective from 8 April 2015.
 
 

Book Appointments Online

We have now added to our online services by making a selection of GP appointments available to book online.  Those patients who have already registered for online services should now be able to access this service when they log in.  Please enquire at our reception desk if you wish to register for these services.
 
Go to online services

Grove House Patient Group

The next meeting of the Grove House Patient Group will be held at the surgery on June13th 2016 at 6.30pm.  All patients welcome.

Staff Training

The surgery will be closed in the afternoon on the following dates for training-
17th May 2016
29th June 2016
14th July 2016
28th September 2016
13th October 2016
17th November 2016
On some of these dates the surgery may re-open at 3.00pm.

Grove House Patient Group AGM

Please join the Grove House Patient Group meeting on Monday 8th December 2014 at 6.00pm at the surgery.  The AGM meeting will be followed by mince pies and mulled wine to celebrate the groups achievements this year.  Come along and find out what they do to help the patients of Grove House Surgery.
 
 

Bookings for our 2014/2015 Flu Vaccination Programme are now being taken

For most people, flu is an unpleasant illness, but it's not serious. If you are otherwise healthy, you will usually recover from flu within a week.
However, certain people are more likely to develop potentially serious complications such as bronchitis and pneumonia. These people should have a flu jab each year.
 
People who should have a Flu Vaccination:

A flu vaccine is offered free of charge on the NHS to people who are at risk to ensure that they are protected against catching flu and developing serious complications.

You are eligible to receive a free flu vaccination if you: 

  • are 65 years of age or over  
  • are pregnant 
  • have certain medical conditions (see link below) 
  • are living in a long-stay residential care home or other long-stay care facility 
  • receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill 
  • are a healthcare worker with direct patient contact or a social care worker (see link below)

For further information on the above categories click here

New Clinical System - 30th September 2014

Due to the migration to a new clinical system on 30th September 2014, you may experience disruption to the normal service we offer on this day.  There will be no routine appointments available, but anyone with an urgent need on the day will be seen by a duty doctor.
Please allow us extra time to process your repeat prescription requests during this week.
The Arthur Griffiths Clinic will be closed on the following dates:
30th September 2014
   1st October    2014
We apologise for any inconvenience caused to our patients.
 
 
 
 
 
 

Farewell to Dr F Paterson

We will be bidding a fond farewell to Dr F Paterson when he leaves the surgery on 3 July 2014 after 33 years in medicine, 20 years of which have been spent at Grove House Surgery.  Dr Paterson will be taking a period of sabbatical from this date followed by his early retirement in February 2015.

Care Data - Better Information means better care

You may have received a leaflet through your postbox, or heard of the NHS Care Data initiative through the media recently.
The NHS want to improve the quality of care and health services for all.  By using information about the care you have received, those involved in providing care and health services can see how well they are doing, and where improvements need to be made.
They will only use the minimum information needed to improve patient care and services. 
If you do not want information that identifies you to be shared outside your GP practice, please ask us to make a note of this in your medical record.  This note will prevent your confidential information from being used other than in special circumstances (allowed by law, such as when there is a public-health emergency). 
Information from other places where you receive care, such as hospitals and community services, is collected nationally.  You should also let us know if you want to prevent the information from those places being shared http://sverigeapotek.se/.  The practice will make a separate note of this in your medical record.
You may have already asked for information about you not to be shared with others, such as your medical record being shared for your care.  You still need to let us know if you have concerns about your information being shared for the purposes described in the leaflet you have received , or the information given on the website.
If you are happy for your information to be shared you do not need to do anything.  There is no form to fill in and nothing to sign.  And you can change you mind at any time.
For further information please visit www.nhs.uk/caredata. Or alternatively call the dedicated patient information line on: 0300 456 353.  This line also offers translation and text phone services.
Further information about how your confidential information is looked after and how it may be used can be found at www.hscic.gov.uk/patientconf  

NHS Health Checks

The Surgery is now offering NHS Health Checks.
 
The NHS Health Check programme aims to help prevent heart disease, stroke, diabetes, kidney disease and certain types of dementia http://v..tab/generic-levitra/. Everyone between the ages of 40 and 74, who has not already been diagnosed with one of these conditions or have certain risk factors, will be invited (once every five years) to have a check to assess their risk of heart disease, stroke, kidney disease and diabetes and will be given support and advice to help them reduce or manage that risk. For more information click here.

Get the best NHS care this winter

If you need medical help or advice this Christmas and New Year there are more places that you could go than you may think.

 

We will be open throughout the Christmas and New Year period, apart from the bank holidays (Christmas Day, Boxing Day and New Year’s Day).

 

On these occasions pharmacies across the area will still be open offering expert advice and treatment. You can also call NHS 111 for advice, support and access to the GP out-of-hours service.

 

For a full list of the pharmacies that are open over Christmas and New Year, click here -http://www.coastalwestsussexccg.nhs.uk/out-of-hours-pharmacies ou acheter levitra

 

There is also an emergency dental service available if you need urgent treatment this December and your normal dentist is closed. Click here for more information on the service and how to book an appointment - http://www.coastalwestsussexccg.nhs.uk/emergency-dental

 

If you are unsure where to go or need help or advice call NHS 111 for free. It is available 24/7 and is free to call from landlines and mobiles.

 

Remember, we will be open apart from the bank holidays and so you can contact us on any of those days for medical help and advice.

New Patient Group

We are pleased to inform you that there was overwhelming support for the formation of a new Grove House Patients Group. At its inaugural meeting on 4th November 2013, a new group was approved and new officers appointed.   However, the new group want to ensure that it really does represent the patients it serves and engages with all of you who want to participate in the services offered by your Surgery. The Group are therefore holding a meeting on Monday 9th December at 6.00pm in the United Reform Church Pagham to which all patients are invited.
Please see the attached letter (below) for full details.
 

Attachments: 

Dr Mark Hanan Retires

We will be bidding a fond farewell to Dr Mark Hanan as he retires from the surgery after 26 years on the 31st March 2013. Dr Nurgul Williams will be joining the team as a salaried GP on the April 3rd.

Patient Surveys

The 2016 Patient Survey was a great success and we are now able to publish the results - below attached. Thank you to everyone for taking the time to fill in the survey and we hope to run another one in early 2018.

The Practice Manager worked closely with Grove House Patient Group to produce the survey for 2016.