Grove House Surgery
80 Pryors Lane, Bognor Regis, PO21 4JB
Current time is 14:20 - Out of our normal hours please contact NHS111 for general healthcare and medical advice.
Telephone: 01243 firstname.lastname@example.org
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WE ARE HERE FOR YOU WITH MEASURES IN PLACE TO PROTECT YOU AND OUR STAFF FROM CORONAVIRUS.
• Contact us online or by phone first
• You will be assessed by a member of the healthcare team and appropriate care will be arranged
• Face-to-face appointments are available wherever there is a clinical need
• If you do need to enter the building, please wear a face covering, use the hand sanitisers and follow social distancing.
Following guidance from NHS England we have changed the type of appointment available for online booking. The only appointments available to book online are Minor Illness appointments and telephone appointments. If you wish to speak to a doctor please phone and book a consultation over the telephone. All appointments are triaged in the first instance. The receptionist’s have been asked by the Doctors to ask for details which are necessary to assist in dealing efficiently with your problems. Receptionists are bound by the same confidentiality code as the GP’s.
Once you have been triaged, a follow-up face to face appointment if required may be booked. We are booking face to face appointments with our nurses for most appointments. We are taking this action to minimise the coronavirus infection risk. We apologise for any inconvenience this action may cause and will update patients regularly with any further changes – thank you.
Please arrive on time for your appointment.
Appointments are given for the named person only; please do not ask for another member of the family to be seen during the same consultation as this will delay the doctor.
When booking, you may express preference for a GP but subject to availability, you may be offered an alternative GP or health professional
This is a group practice. Patients are encouraged to see the same doctor for continuity of care. This is not always going to be possible, so to enable us to accommodate your request for an appointment you may be offered an appointment with an alternative doctor. You can make an appointment with the doctor or nurse in person or by telephoning 01243 265222 after 8.30am. A selection of GP appointments are also available on line. Please call in at our reception desk to register for on line services.
Pre-bookable appointments are available. An appointment is for one person only. If you are unable to attend your appointment, please let us know. Urgent problems will be dealt with the same day by a clinician. In any event you should be able to see a doctor within two working days.
Doctors or nurses will advise as to check up intervals for those with chronic / long term health conditions and diseases.
We have ZERO TOLERANCE on abusive behavior or language towards our staff. The Receptionists are doing their job as advised by the GP’s at the practice.
When We Are Closed
General medical and healthcare advice is available 24 hours a day from NHS 111.
For urgent medical attention outside our normal surgery hours, please call the practice and your call will be re-directed to the Out of Hours Service or alternatively you can call them direct on 0300 130 1313. The on-call duty doctor will be on call for several surgeries and you will usually be asked to attend an emergency clinic in the locality so that the doctor can examine you.
What is NHS 111?
- A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year
- NHS 111 directs patients to the service that is best able to meet your needs taking into account your location, the time of day you are calling and the capacity of local services.
When should I use 111?
When its not a life threatening situation and, therefore, is less urgent than a 999 call
- When you cannot see your own GP, for instance when it is closed or your are away from home
- When you feel you cannot wait or are simply unsure of which service you require
- When you require reassurance about what to do next
Do I Need to Be Seen?
For a lot of common illnesses from which we all suffer, there is no specific cure and they will be relieved with time and simple remedies available without prescription. Therefore, please do not expect your doctor to prescribe a drug for every problem. Discussion and advice may be far more useful and free from side effects.
How You Can Help Us
The telephone lines and receptionists will be very busy from 8.30am and 10.30am therefore
- Do not telephone on a Monday morning for a follow-up routine appointment, as this is the busiest day.
- Do not telephone before 10.30am for routine queries
- Phone after 2pm for any results
- Please make requests for home visit before 10.00am wherever possible.
- Let the surgery know as soon as possible if you no longer need your appointment
- Use the prescription box to post your repeat prescription requests rather than hand in at the desk
- Remember that we require five working days to process your repeat prescription.
- Check your supplies of your regular medication and try not to run out
- Only order what repeat medications you really need
- Use NHS 111 for 24 hour advice and for when the surgery is closed.
- Use a chemist (if appropriate), the Pharmacist is qualified to give advice for everyday illnesses, from stomach upsets, to coughs, colds and sore throats.
We are improving access to appointments
GP and nurse appointments are now available during the evening and at the weekend for people across West Sussex.
This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.
This aims to improve access to GP appointments and help local people to get the help and support they need.
The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.
The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.
The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.
IPC has been running the GPAH clinics for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.
These clinics have been successful and helped local people to access the help they need outside of normal opening times.
We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.
You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support. The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.
The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.
Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.
Spare a Thought
Please remember your appointment is only for 10 minutes.
Whilst the doctor has your best interest at heart, he/she cannot properly deal with a whole list of concerns in such a short time. The doctor may therefore have to prioritise your concerns and ask you to make a subsequent appointment.
Please spare a thought for those patients after you, who are waiting for their own appointment.
Also please spare a thought for the reception staff who try their best to help you.
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