Grove House Surgery

Grove House Surgery

80 Pryors Lane, Bognor Regis, PO21 4JB

Current time is 17:03 - We're open

NHS

Telephone: 01243 265222

cwsccg.grovehouse-bognor@nhs.net

Latest News (click title to open):

Flu clinic – Sat 31st October

Every Mind Matters

Appointments

During the current time of this pandemic, we are trying to reduce the footfall of patients coming into the surgery to help keep both patients and staff safe.  If you do have an appointment, PLEASE DO NOT ARRIVE AT THE SURGERY MORE THAN 5 MINUTES BEFORE YOUR APPOINTMENT TIME.  You will only be asked to wait outside or in your car until the time of your appointment.  ONLY ONE PATIENT IS ALLOWED IN THE SURGERY AT ANY TIME (unless the patient needs to be cared for i.e mobility issues or a young child)

Do I Need to Be Seen?

For a lot of common illnesses from which we all suffer, there is no specific cure and they will be relieved with time and simple remedies available without prescription. Therefore, please do not expect your doctor to prescribe a drug for every problem. Discussion and advice may be far more useful and free from side effects.

The Appointment System

DUE TO THE CURRENT PANDEMIC THE PARTNERS AT THE SURGERY ARE ONLY OFFERING TELEPHONE CONSULTATIONS.  WHEN YOU CALL AND SPEAK TO A RECEPTIONIST YOU WILL BE REMINDED THAT THIS IS A TELEPHONE CALL AND NOT TO COME TO THE SURGERY.

THE SAME APPLIES TO ONLINE BOOKING OF APPOINTMENTS, THESE TO ARE TELEPHONE CONSULTATIONS ONLY.

This is a group practice. Patients are encouraged to see the same doctor for continuity of care.  This is not always going to be possible, so to enable us to accommodate your request for an appointment you may be offered an appointment with an alternative doctor.  You can make an appointment with the doctor or nurse in person or by telephoning 01243 265222 after 8.30am.  A selection of GP appointments are also available on line.  Please call in at our reception desk to register for on line services.

Our ethos is to do “today’s work today”, however pre-bookable appointments are available. An appointment is for the one person only. If you are unable to attend your appointment, please let us know. Urgent problems will be dealt with the same day by a clinician. In any event you should be able to see a doctor within two working days.

Regular checkups for well adults are recommended at three-yearly intervals. Doctors or nurses will advise as to check up intervals for those with chronic diseases.

The receptionist’s have been asked by the Doctors to ask for details which are necessary to assist in dealing efficiently with your problems. Receptionists are bound by the same confidentiality code as the GP’s.

How You Can Help Us

The telephone lines and receptionists will be very busy from 8.30am and 10.30am therefore

Please…….

  • Do not telephone on a Monday morning for a follow-up routine appointment, as this is the busiest day.
  • Do not telephone before 10.30am for routine queries
  • Phone after 2pm for any results
  • Please make requests for home visit before 10.00am wherever possible.
  • Let the surgery know as soon as possible if you no longer need your appointment
  • Use the prescription box to post your repeat prescription requests rather than hand in at the desk
  • Remember that we require five working days to process your repeat prescription.
  • Check your supplies of your regular medication and try not to run out
  • Only order what repeat medications you really need
  • Use NHS 111 for 24 hour advice and health information if necessary.
  • Use a chemist (if appropriate), the Pharmacist is qualified to give advice for everyday illnesses, from stomach upsets, to coughs, colds and sore throats.

Spare a Thought

Please remember your appointment is only for 10 minutes.

Whilst the doctor has your best interest at heart, he/she cannot properly deal with a whole list of concerns in such a short time. The doctor may therefore have to prioritise your concerns and ask you to make a subsequent appointment.

Please spare a thought for those patients after you, who are waiting for their own appointment.

Also please spare a thought for the reception staff who try their best to help you.

Opening Times

  • Monday
    08:30 until 18:30
  • Tuesday
    08:30 until 18:30
  • Wednesday
    08:30 until 18:30
  • Thursday
    08:30 until 18:30
  • Friday
    08:30 until 18:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED