Grove House Surgery

Grove House Surgery

80 Pryors Lane, Bognor Regis, PO21 4JB

NHS

Telephone: 01243 265222

Fax: 01243 268693

cwsccg.grovehouse-bognor@nhs.net

Duty of Candour

The Duty of Candour regulations came into force for GP practices in April 2015.

The Duty of Candour is a statutory (legal) duty to be open and honest with all our patients, or families, when something goes wrong that appears to have caused or could lead to significant harm in the future.  In other words, the surgery must tell you about any incident where the care or treatment may have gone wrong.  You will be informed about what has happened as soon as reasonably practical.  This will also be followed up with a writeen account including an apology.  You will then be informed about what will happen next, for example what safety measures will be taken or what investigation will be carried out.  You will be kept informed about any investigation and its outcome.

If you would like independent advice from Action against Medical Accidents (AvMA) they will be able to help you understand your rights and advise you on what to do next.

Contact: Action against Medical Accidents (AvMA)

Helpline: 0845 123 2352 (10am – 5pm Monday – Friday). Before contacting the helplines, visit the website – www.avma.org.uk/help-advice

The Care Quality Commission (CQC) is the national regulator of health and social care organisations in England and is responsible for monitoring compliance with standards such as the duty of candour.

Tel: 03000 616161

www.cqc.org.uk/content/regulation-20-duty-candour

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Opening Times

  • Monday
    8.30am - 6.30pm
  • Tuesday
    8.30am - 8.00pm
  • Wednesday
    8.30am - 6.30pm
  • Thursday
    6.45am - 6.30pm
  • Friday
    8.30am - 6.30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED