Grove House Surgery

Grove House Surgery

80 Pryors Lane, Bognor Regis, PO21 4JB

Current time is 05:17 - Out of our normal hours please contact NHS111 for general healthcare and medical advice.


Telephone: 01243 265222

New telephone repeat medication system

Posted on December 14th, 2021

Dear patients,

We have invested in a new telephone based system for patients to order their repeat medications, and we’re primarily offering this to patients who aren’t showing up as having online access.

This system will enable you to request your repeat medications via a local rate telephone number (01243 213 097).  Your request will then come through to the surgery electronically and which will be quicker to process.  It will also save you a cold and/or wet walk to drop a paper request into the surgery or local pharmacy.

To access the system patients will require the following data:

  • Their date of birth
  • A telephone number that is linked to their patient record
  • A PIN number

If you would like us to set you up on this system, please email us back at confirming a contact telephone number for you (in case your record needs updating).  We will then reply with your individual PIN number.  This can be changed through the automated menu if you prefer.

If at any point you no longer wish to have access to the system you can contact the surgery and request that your access is revoked.

We aim to process all repeat prescription requests received via our online or phone ordering systems quickly so that the prescriptions are electronically signed and sent to your nominated pharmacy within two working days, but ideally within one working day.