Grove House Surgery

80 Pryors Lane, Bognor Regis, PO21 4JB

Current time is 06:17 - Out of our normal hours please contact NHS111 for general healthcare and medical advice.

Telephone: 01243 265222

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Missed Appointments for MAY 2022

Practice Charter

That we are committed to providing the best possible medical care for you.
To be greeted courteously.
Absolute confidentiality
Punctuality. Doctors and nurses will only delay appointments by reason of medical necessity.
To be informed about your own health and particularly about treatment options and likely outcome in the event of illness.
Access to your own health records, subject to the limitation of the law.
Sound advice on healthy living and in self-help for ailments.
Information about service available.
Rapid attention to urgent medical problems, even when this may cause delay to booked appointments.
That we will offer you the choice whether or not to take part in medical training research.
That all new patients will be offered an introductory appointment with a practice nurse and a doctor if on medication.
That you shall be referred to a suitable consultant when the doctor deems it necessary, being in mind the restrictions of the NHS.
That any suggestions to improve the service will be considered and a response given.
That on a weekday you should normally be able to consult with a doctor or nurse within 24 hours for an urgent problem.
That you will have entitlement to a chaperone should you require an intimate examination.

Courtesy to the doctors and staff at all times
To attend appointments on time and give adequate notice if you wish to cancel.
To remember that an appointment is for one person only; where another member of the family needs to be seen or discussed, another appointment should be made (so that time can be allocated and the correct records made available).
To make every effort to attend the surgery for consultation; home visits should be medically justifiable and not requested for social convenience.
Out of hours calls (evenings, nights, weekend and Bank Holidays) should only be requested if the problem is too urgent or severe to wait.
To phone if possible before 10.00am if you need a home visit.
That you will also play your part in trying to keep your body as healthy as possible; many illnesses can be prevented and helped by a healthy lifestyle